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Dr. Elisabeth Potter's GoFundMe has raised over $270K (Image via YouTube/Doctor Mike)

Amidst her feud with UnitedHealthcare, Dr. Elisabeth Potter recently created a GoFundMe page seeking financial help for her surgery center. 

The fundraiser from the surgeon has received much attention from the community and has raised over $270,000, with a goal of $500K. Dr. Potter, who claims to be facing “retaliation” from the insurance company, talked about her ongoing battle.

She also mentioned receiving a “threatening legal letter” after her Instagram and TikTok posts in January 2025. 

For those unaware, Dr. Elisabeth Potter is a board-certified plastic surgeon and DIEP flap specialist. She runs Dr. Potter's MedSpa in Austin, Texas.

According to her profile on St. David’s HealthCare, Dr. Elisabeth offers a “variety of breast reconstruction, cosmetic surgery and non-surgical cosmetic procedures.” 

Per her LinkedIn profile, the surgeon earned her bachelor’s degree in Molecular Biology from Princeton University. She is also an alumnus of Emory University School of Medicine, from which she obtained her MD degree.

Dr. Elisabeth Potter is well-known for her criticism of UnitedHealthcare and the insurance industry, which started her feud with the company earlier this year.

Source  Breast cancer surgeon faces bankruptcy in United Healthcare fight 

The credentialing process is a convoluted and time-consuming endeavor that leaves many providers feeling stuck and frustrated. However, understanding the key differences between medical credentialing and enrollment can alleviate some of the confusion and pave the way to becoming an in-network provider. Let’s break it down.

In short, medical credentialing is the process of verifying a provider’s qualifications and history through primary source verification. This crucial first step allows providers to get contracted with healthcare insurance plans.

Becoming a contracted provider, also known as an in-network provider, offers significant advantages:

1. A Steady Stream of Patients: Patients prefer in-network providers to minimize their out-of-pocket expenses. Insurance companies recommend these providers, ensuring a consistent flow of new patients.
2. Preference Over Non-Participating Providers: Contracted providers are prioritized for patient referrals, placing them first in line for new opportunities.
3. Predictable Payments: In-network providers enjoy prefixed reimbursement rates per contract, eliminating uncertainty about pricing and payment.

But credentialing alone doesn’t unlock these benefits—that’s where enrollment comes into play.

Enrollment is the next step after credentialing. Once credentialed, providers can enroll their practice or business for claim submission and payment setup, including details like EFT deposits and Explanation of Benefits (EOB) enrollment. This process is typically done through third-party clearinghouses and ensures providers can effectively bill and receive payments.

Some providers complete the credentialing process but fail to secure a contract, forfeiting the benefits of becoming in-network. Here’s why this happens:

• Tedious Application Process: Credentialing involves extensive vetting, requiring significant time and paperwork.
• Missed Contracts: Insurance companies often send contracts via email or traditional mail. These documents may end up in spam folders, get lost, or are simply forgotten, leading to failure at the final step.
• Lack of Follow-Through: Even minor oversights, such as not signing and returning contracts promptly, can derail the entire process.

As out-of-pocket costs and deductibles continue to rise, patients are increasingly seeking in-network providers to reduce expenses. Credentialing and enrollment are essential for providers aiming to grow and thrive in this competitive landscape.

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